Refund & Return Policy for Tee Gift Ideas

Effective Date: 28th of December 2024

At Tee Gift Ideas, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, our Refund & Return Policy outlines the process for returning or exchanging items.

1. Returns

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unworn, and in their original condition with tags and packaging intact.
• Custom or personalized items are non-refundable unless they are defective or damaged.

How to Initiate a Return:

1. Contact our customer service team at hello@teegiftideas.co.uk with your order number and details about the item(s) you wish to return.
2. We will provide you with return instructions, including the return address.
3. Ship the item(s) back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or incorrect.

2. Refunds

Refund Eligibility:

• Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days.
• Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items:

• Custom or personalized items.
• Items purchased on sale or clearance.
• Gift cards.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at hello@teegiftideas.co.uk with your order details.

4. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us at hello@teegiftideas.co.uk within 7 days of delivery with your order number, a description of the issue, and photos of the defect or damage.
• We will review your request and arrange for a replacement or refund if eligible.

5. Shipping Costs

• You are responsible for paying shipping costs for returning items unless the item is defective or incorrect.
• If you receive a refund, the original shipping cost (if any) is non-refundable.

6. Exceptions

We reserve the right to deny returns or refunds if the returned item does not meet the eligibility criteria outlined in this policy.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Tee Gift Ideas
Email: hello@teegiftideas.co.uk

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Thank you for shopping at Tee Gift Ideas! We appreciate your business and are committed to ensuring your satisfaction.